Naviance Web Site
What Is Naviance?
Getting Started
Troubleshooting
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Troubleshooting
http://connection.naviance.com/seattlelutheran
Here are some of the things we have discovered. I am sure there will be more.
- Be sure the student signs in through their own registration code. If they sign in under your code/password, they will not be able to save the information they type into forms.
- Your email address is your user name. No two people can have the same user name. However, each person in the system (the student and each parent individually) is supplied with a registration code. If parents, or parents and child, share an email address here is what will happen.
- Mother (or father) will sign in first, enter the email address as user name, enter their registration code, and create their new password.
- Father (or mother) will attempt to sign in later, enter the email address as the user name, enter their registration code, and get a message that the user name is already taken.
- The only way to solve this is for the second parent to sign in using the first parent's newly created password. In essence, their registration code goes unused. This may slightly alter any personalized messages or emails, but other than that, it should work.
- If you share an email address with your student, please contact me to resolve that set up issue.
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